Christian Eras

Vice President Global Service Ziehm Imaging

Christian Eras is Vice President Global Service at Ziehm Imaging. In this role, he is responsible for defining and executing the company's global service strategy and oversees the areas of Global Supply, Field Service, Technical Support, Customer Service, and Digital Innovation. Prior to joining Ziehm Imaging in 2011, Christian served as Global Director Service & Support at TomTec Imaging Systems, where he led the global service portfolio for more than seven years, delivering strategic consulting, platform, advanced, and technical service solutions to customers and partners worldwide. Christian brings more than 20 years of international leadership and service management experience in the healthcare technology industry. He holds a degree in Biomedical Engineering from the Munich University of Applied Sciences.

March 2, 2027

8:10 AM Keynote: From Expert Knowledge to AI-Powered Service Intelligence

Making AI part of everyday service operations starts with the expertise your teams already hold. In this session Christian shares how to capture experienced technicians' knowledge, connect it with service data, and embed AI-powered guidance into the systems teams use every day. Move beyond isolated pilots toward practical service intelligence that supports troubleshooting, strengthens knowledge transfer, and helps teams make informed decisions.

Capturing and structuring expert knowledge to create a practical foundation for AI-powered service
Connecting knowledge, service data, and existing systems to deliver guidance within everyday workflows
Moving from AI pilots to consistent operational use, with clear measures of adoption and service impact

Check out the incredible speaker line-up to see who will be joining Christian.

Download The Latest Agenda